Individual orders
It usually takes 2-3 days for shipments to get out of our warehouse. After, shipping delays depending on where you are located. Also, please note that we are not responsible for delays related to shipping providers.
Exchange & Refund
Please note that, for a question of hygiene and safety, no exchange or refund will be allowed for orders of face coverings and accessories already delivered. Once the order is validated in the online shopping cart, it is considered final and non-refundable. Thank you for your understanding.
For any questions on this subject, we invite you to contact us directly, leaving your full name, order number (if applicable) and your email.
Taxes
Face coverings are a non-taxable product. No tax will therefore be applied when purchasing one or more face covers.
Applicable taxes will be applied on all other products available on this online store as well as on delivery charges. For deliveries in Quebec, sales taxes are applicable on products purchased via the online store. The 5% GST and 9.975% QST will therefore be added to the total amount. For deliveries in Canada outside of Quebec, the taxes in effect in your province will be applied.
Guarantee
All our products are subject to quality control. If, however, upon receipt of your product, you notice a manufacturing defect or an irregularity in the textile: send us by email within a maximum of 5 days of receipt, an explanation of the problem with a picture. We will replace with an equivalent item in good condition or repair the item (within the limits of available stock). This does not apply in the case of an item worn or used or failure to follow care instructions.
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